Virelora AcademyRefund Policy
Last updated: 10 November 2026
This policy applies to lessons and packs booked through Virelora Academy. It works alongside your rights under the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Nothing here takes those rights away.
1. Cooling-off period (7 days)
Because you buy from us online, you may cancel a purchase within 7 days of the date you made the booking, without giving a reason and without penalty (ECTA section 44). If no lesson has taken place, you get a full refund. If you agreed to start lessons within the 7 days, lessons already delivered are not refunded, and you get back the price of the lessons that have not been delivered.
2. Cancelling or rescheduling a single lesson
These rules apply equally to lessons booked directly and to lessons confirmed from a request.
- More than 24 hours before the lesson: free rescheduling, or a full refund or credit if you prefer.
- Less than 24 hours before the lesson: the lesson may be charged, because the tutor has kept that time for you. We will consider genuine emergencies such as illness.
3. If the tutor cancels or does not arrive
If a tutor cancels or does not attend a confirmed lesson, you may choose a free replacement lesson or a full refund for that lesson. Once the lesson time has passed, use "Report a problem" in your account and we will look into it.
4. Packs (5 and 10 lessons)
Packs are valid for 6 months from the date of purchase. If you cancel after the cooling-off period, we refund the lessons not yet used at the per-lesson price you paid in the pack (the pack price divided by the number of lessons). Lessons already delivered are not refunded.
5. If you are unhappy with a lesson
After a tutor marks a lesson as delivered, you have 48 hours to confirm it or report a problem in your account. After that, it is confirmed automatically. You can also tell us by emailing . We will look into it and may offer a replacement lesson with another tutor or a refund for that lesson. We cannot guarantee a particular outcome.
6. How refunds are paid
We refund to the account or card you paid from, within 30 days of the cancellation being accepted. We do not charge you a fee for processing a refund.
7. How to ask
Email with your name, the booking and what you would like us to do. If we cannot settle it, you may approach the National Consumer Commission.