Terms of Service

Last updated: 10 November 2026

These terms are an agreement between you and Virelora Academy. By creating an account or booking a lesson you accept them. Please read them together with our Privacy Policy, Refund Policy and Cookie Policy.

1. About us

2. What Virelora Academy is

Virelora Academy is a platform that introduces parents to independent tutors for learners in Grades R to 12. Tutors are independent service providers. They are not employees or agents of Virelora Academy. We help families find tutors, take booking requests and arrange payment.

3. Who may use Virelora Academy

You must be 18 or older to create an account. Learners do not have accounts. A parent or legal guardian must make bookings for a learner.

4. Your account

Give accurate information and keep your password private. You are responsible for what happens under your account. Tell us at once if you think someone else has used it.

5. Tutor approval

Tutors must apply and be approved before they are listed. Approval means we reviewed the application and documents (a certified copy of the matric certificate and, for in-person lessons, police clearance). It is not a guarantee of a tutor's skill, conduct or results, and it is not a replacement for a parent's own judgement. Tutors must give true information, keep their details up to date, and tell us if their circumstances change.

6. Prices and payment

Prices are shown in South African Rand per 45-minute lesson. The price shown is the total you pay for the lesson or pack. We do not add booking, service or card fees. Tutors receive 80% of the lesson price and Virelora Academy keeps 20% as its commission. Sending a booking request is not a confirmed booking. We confirm availability with you and arrange payment before the lesson. Packs are valid for 6 months from the date of purchase.

7. Lessons and how they are confirmed

A lesson with a tutor works in steps. First you send a request. The tutor then accepts it and chooses a lesson time, or declines. If a tutor does not reply within 24 hours, you may cancel and choose another tutor. After the lesson time has started, the tutor marks the lesson as delivered. You then have 48 hours to confirm the lesson or report a problem in your account. If you do nothing, the lesson is confirmed automatically. Once a lesson is completed, you may review the tutor.

Tutors are paid their share after a lesson is completed. If you report a problem, we hold payment for that lesson while we look into it, and we will tell you what we decided.

8. What tutors must do

• Reply to booking requests within 24 hours, and accept only times you can keep.
• Attend every confirmed lesson on time.
• Cancel at least 24 hours before a lesson if you cannot attend. Late cancellations and missed lessons are recorded in a private record that only Virelora Academy can see.
• Mark a lesson as delivered only if it took place. You are not paid for a lesson that did not take place.
• Repeated late cancellations or missed lessons can lead to a warning, suspension or removal from Virelora Academy.

9. Requests, location and in-person lessons

A parent may post a request instead of choosing a tutor. A request gives the grade, subject and curriculum, whether the lesson is online or in person, and an approximate area for in-person lessons. Tutors who match may offer a lesson time. You can receive up to five offers and you choose whether to confirm one. A lesson is only booked when you confirm an offer, and the tutor has already agreed by making it. We cannot promise that any tutor will answer a request. A request closes after 72 hours, you can cancel it at any time, and you can have up to three open requests.

Tutors: only offer a time you can keep. Your offer shows your name, rating and price. Do not use a request to contact a parent outside Virelora Academy or to ask for personal information.

For in-person lessons we use approximate locations, rounded to about 1 km, to match tutors and parents and to show a distance. We never show anyone's exact position or address. Virelora Academy will contact the parent and the tutor to arrange where to meet. Tutors who teach in person must have a police clearance certificate on file with us.

10. Cancellations and refunds

Our Refund Policy sets out when you can cancel and get money back. Nothing in it limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

11. Safety

For online lessons with learners under 18, we recommend that a parent or guardian is nearby. For in-person lessons, the parent and tutor agree on a suitable place, and the parent decides whether to be present. Tell us straight away about any concern for a learner's safety. In an emergency, contact the South African Police Service on 10111.

12. Reviews

Only parents who have completed a lesson with a tutor can review that tutor. Reviews must be honest and based on your own experience. We do not pay for reviews or edit ratings. We may remove a review that is abusive, unlawful or not genuine.

13. Acceptable use

Do not misuse Virelora Academy. In particular, do not give false information, harass anyone, try to break into the system, copy the site's content in bulk, or use it for anything unlawful.

14. Our content

The Virelora Academy name, design and written content belong to us or our licensors. Fonts and software we use are listed on our Licences and credits page. You may use the site for its intended purpose but may not copy or resell it.

15. Our responsibility

We do not guarantee any particular marks or results. We do our best to keep the site running but it may sometimes be unavailable. To the extent the law allows, Virelora Academy is not liable for indirect or consequential loss, or for what a tutor does or does not do during a lesson. Nothing in these terms excludes liability that cannot be excluded by law, including for gross negligence or for harm covered by the Consumer Protection Act.

16. Suspending or closing accounts

We may suspend or close an account that breaks these terms or puts a learner at risk. You may close your account at any time using "Delete my account and data" in your account window.

17. Changes to these terms

We may update these terms. We will change the date above and let account holders know of important changes before they apply. Using Virelora Academy after a change means you accept it.

18. Complaints and the law

If something goes wrong, please email us first so we can try to put it right. You may also approach the National Consumer Commission. These terms are governed by the laws of South Africa and the South African courts have jurisdiction.